FAQS
Below are answers to some of the most frequently asked questions about our pantyhose and shopping with Truefiting. If you have any additional questions, please reach out to us at service@truefiting.com.
We recommend checking the size guide on each product page before ordering. For the best fit, please refer primarily to your height, weight, and hip measurements. If you are between sizes or prefer a less compressive feel, we suggest sizing up.
Yes. Our pantyhose are engineered with high-stretch elastic fabrics that adapt flexibly to a wide range of body types. Please follow the height and weight recommendations on the product page for accurate sizing.
To preserve fabric elasticity and prevent snagging, we strongly recommend gentle hand washing in cool water. If machine washing, please use a protective mesh laundry bag and select a delicate cold cycle. Hang to dry—do not tumble dry.
We strive to accurately represent our products. However, slight variations in shade may occur due to studio lighting, different skin undertones, and varying monitor display settings.
Orders are typically processed within 6 to 8 business days. Once your package is dispatched, you will automatically receive an email with your shipping tracking number. (Please note that processing time is separate from delivery transit time.)
Yes! We offer free standard shipping on all qualifying orders over US$69.99. For orders below this threshold, standard shipping rates will be calculated at checkout.
Currently, we do not provide overnight shipping services. We recommend placing your order early if you have an upcoming event or deadline.
For international shipments, tracking statuses may occasionally pause while packages are in air transit or clearing customs. Updates will resume once handed over to your local courier service. If tracking hasn't updated for over 7 business days, please contact our support team.
Once your order has shipped, you will receive a confirmation email containing a tracking link. You can also log into your Truefiting account to view your order history and live tracking details.
Tracking emails are sent to the email address provided at checkout. Please check your Spam/Junk folder in case it was filtered there. If you still cannot locate it, contact us at service@truefiting.com with your order number.