Return Policy

If you are not 100% satisfied with the items you received, online purchases made through truefiting.com can be returned or exchanged within 30 days from the delivered date. Note that overdue requests may not be accepted.

What is your Return & Exchange Policy?

1. Hygiene Policy (Pantyhose & Tights): Due to personal health and hygiene standards, all pantyhose products (including footed and footless pantyhose) must be returned brand new, unworn, unwashed, and in their original, unopened packaging with all tags attached. Items that have been opened, tried on, or worn cannot be returned or refunded.

2. Flash sale items, final clearance items, and gift cards are not covered by warranty and are non-returnable.

3. Any address printed on the parcel is NOT our approved return address. We do not accept returned packages without an authorized return address provided by our customer service representative.

4. For returns, please do not use signature-required delivery services, as this may lead to delivery failure and delay your refund processing.

5. Please do not mail inquiry letters or envelopes to the return warehouse address. The fastest and most effective way to solve any problem is via email: service@truefiting.com.

Order Cancellation

If you need to cancel an order, please contact us immediately at service@truefiting.com with your order number and cancellation reason.

For orders that have not yet been dispatched, we will process a cancellation and offer a full refund.
We CANNOT cancel orders that have already been shipped. Please follow the return policy after receiving the parcel.
Refunds are generally processed back to your original payment method within 5 to 15 business days.

Return/Exchange Process

All return/exchange items must be unworn, unopened, undamaged, and kept in their original packaging.
Return or exchange requests must be submitted within 30 days from the delivery date. Overdue requests will not be accepted.
Return shipping fees are at the customer's own expense (unless items arrived damaged or defective).
We do not accept returned packages sent back directly without contacting us first.

Step 1: Please email our customer service team at service@truefiting.com stating your order number, reason for return, and clear photos showing the unopened original packaging to receive a return authorization and address.

Step 2: After reviewing your request, our team will send return instructions via email. Please follow the steps carefully to return the items.

Step 3: Once our warehouse receives and inspects the returned package (verifying unopened/unworn condition), your refund will be issued to your original payment method within 5 to 15 business days. You will receive an email confirmation once processed.

Note:
1. Truefiting is not responsible for missing, damaged, or lost packages during return transit. We recommend choosing a trackable shipping service.
2. Please double-check your return package before sending. We cannot process refunds for non-Truefiting items or items sent to unauthorized addresses.

Contact Us

If you run into any issues, feel free to drop us an email at service@truefiting.com.