Shipping policy
Order Confirmation
Immediately after your order is placed, an Order Confirmation email with a summary of your items, shipping address, and billing details will be sent to your provided email address.
Order Processing
Once your order is confirmed, our warehouse prepares and inspects your pantyhose carefully for dispatch. Order processing typically takes 1–3 business days. Once dispatched, tracking information will be updated automatically.
Shipping Methods & Delivery Times
We offer standard and expedited shipping worldwide. For orders over $69.99, you can enjoy Free Standard Shipping.
| Shipping Method | Cost | Estimated Delivery Time (Excludes Processing Time) |
|---|---|---|
| Standard Shipping | $7.99 (Orders under $69.99) FREE (Orders over $69.99) |
6–8 Business days |
| Expedited Shipping | $16.99 | 3–7 Business days |
*Please note: Delivery to PO Boxes, APO/FPO military addresses, or remote islands may experience additional transit times or require alternative physical addresses. Express Shipping requires a physical street address and a contact telephone number.
Tracking Your Order
Once your parcel has shipped, you will automatically receive a Shipping Confirmation email containing your tracking number and a carrier tracking link. You can also view live tracking updates by logging into your Truefiting user account.
Please allow 24–48 hours for international carriers to update initial transit scans. If you have not received your tracking email within 4 business days of placing your order, please check your spam folder or email us at service@truefiting.com.
Lost Packages & Delivery Guarantee
If your package does not arrive within 35 business days of dispatch, please contact us immediately at service@truefiting.com.
- Truefiting Responsibility: If a package is confirmed lost in transit by the carrier, we will gladly arrange a free replacement reshipment or a full refund.
- Customer Responsibility: Truefiting is not responsible for failed deliveries due to incorrect or incomplete shipping addresses provided at checkout, or failure to pick up parcels from local collection points.
Customs, Taxes & Duties
For most standard shipments, packages clear customs smoothly without additional fees. However, import duties, taxes, and customs handling charges may occasionally be assessed by your local customs authorities depending on your country's regulations. These fees are the recipient's responsibility.
Need Help?
If you have any questions regarding your shipment or delivery status, please feel free to contact our customer support team at service@truefiting.com.